Contact Us

For trade waitlist queries, email trade@helionis.co.uk. For everything else, reach us below.

Registered name	Helionis Limited
Registered office	77 Oak Bank, New Addington, Croydon, CR0 9EF, United Kingdom
Company number	17338437

Email addresses and phone lines shown represent the official launch settings.

Monday – Friday	09:00 – 17:30 (UK time)
Saturday – Sunday	Closed

We aim to respond to:

General enquiries (Sales/Support): Within 1 business day.
Trade waitlist submissions: Acknowledged within 1 business day.
Returns/damage reports: Within 1 business day, given the time-sensitivity of transport-damage claims.
Technical support queries: Response time depends on complexity; installation-blocking issues are prioritised.

To help us respond faster on the first reply, please include:

Your order number if your enquiry relates to an existing order.
The product SKU (format HEL-{CATEGORY}-{CODE}) if your enquiry is product-specific.
For trade enquiries, your company registration or VAT number if you're already on the trade waitlist.
For damage/fault reports, photos of the packaging and item — this is the fastest way to resolve a claim.