Support

Shipping, returns, warranty and account help.

Delivery times, carriers and freight for palletised orders.

Return windows and the process for unused stock.

How manufacturer warranty claims are routed.

Answers to the most common questions.

Assistance

Get in touch with support

Speak directly with our technical support team for system spec and product queries.

For order status, delivery enquiries, or technical spec questions.

Trade Waitlist enquiries and waitlist support — Trade Waitlist open in Year 2.

Blog / News

An overview of the initial 30-product catalogue and the sourcing network behind it.

A look at 2025 installation figures across our six sourcing markets.

A plain-language comparison for installers spec'ing residential systems.